Privacy Policy kiss98 — Data Protection Your Personal Data

1. Information We Collect from You

To provide a secure and complete service, kiss98 collects the following categories of information:

Identity Information:

• Full name as shown on your IC or passport
• Date of birth and gender
• Identity card number (MyKad) or passport number
• Nationality and state of residence

Contact Information:

• An active mobile number registered in your name
• Active email address
• Current residential address

Financial Information:

• Bank name and bank account number for deposit and withdrawal processing
• E-wallet information (Touch 'n Go eWallet, GrabPay, and others) where applicable
• Records of deposit and withdrawal transactions on the kiss98 platform

Technical Information:

• IP address of the device used to access kiss98
• Web browser type and operating system
• Platform usage data including games played and session duration
• Geographic location information (country/state level only)

2. How kiss98 Collects Your Information

Kiss98 collects your information through several different channels, depending on your interaction with our platform:

• Account Registration Process: Basic information such as your name, email address, and phone number is collected when you complete the new account registration form.
• KYC (Know Your Customer) Verification: Supporting documents such as a photo of your ID or a selfie with your document are collected to verify your identity before a withdrawal is processed.
• Financial Transactions: Bank account or e-wallet information is collected when you make your first deposit or withdrawal.
• Platform Usage: Usage data is collected automatically via cookies, login sessions and platform tracking technologies while you browse and play games on kiss98.
• Customer Support: Information you share when interacting with the kiss98 support team via Live Chat, email, or Telegram.
• Marketing Campaigns: If you participate in promotions or lucky draws, relevant information may be collected for prize administration purposes.

3. Purposes for Using Your Personal Data

Kiss98 uses collected personal data solely for legitimate purposes relevant to platform operations. Those purposes are as follows:

Kiss98 will not use your personal data for any purpose not stated above without first obtaining your separate consent.

4. Sharing Information with Third Parties

Kiss98 understands that your personal data is valuable and sensitive. We only share your information under limited and controlled circumstances as follows:

• Payment Service Providers: Required financial information is shared with licensed payment processors such as banks, FPX, and e-wallet providers solely to process your transactions.
• Platform Technology Providers: Technology partners who help operate the kiss98 infrastructure may have limited access to technical data, subject to strict confidentiality agreements.
• Law Enforcement Authorities: kiss98 will disclose required information to the authorities when mandated by a court order, warrant, or official request from a competent government agency.
• Fraud Prevention: In cases of suspected fraud or money laundering, relevant information may be shared with the appropriate regulatory bodies or authorities.

5. Data Security Measures

Kiss98 continuously invests in the latest security infrastructure to protect the personal data of all members. The following are the key security layers we employ:

• 256-bit SSL Encryption: All data communications between your browser or app and kiss98 servers are encrypted using the highest-grade TLS/SSL protocols, making the data unreadable even if intercepted.
• Two-Factor Authentication (2FA): Members are encouraged and permitted to enable 2FA to add an extra layer of security to their account beyond just a password.
• 24/7 Monitoring: The kiss98 security system continuously monitors account activity to detect any unusual patterns that may indicate unauthorised access or fraud attempts.
• Internal Access Controls: Only kiss98 staff with legitimate business needs who have passed a strict screening process are permitted to access member personal data, and all such access is automatically logged.
• Regular Security Testing: kiss98 conducts regular penetration testing and independent security audits to identify and patch any vulnerabilities before they can be exploited.
• Secure Data Storage: All personal data is stored in data centres with strict physical and logical controls, including at-rest encryption.

6. Cookies, Sessions and Tracking Technologies

Kiss98 uses cookies and similar tracking technologies to enhance the user experience and analyse platform usage. The types of cookies we use are as follows:

• Essential Cookies: Required for core platform functions such as login, active game sessions and security settings. These cookies cannot be disabled without affecting kiss98's primary functionality.
• Performance Cookies: Collecting information about how you use the platform — pages visited, time spent, and clicks — to help us improve the overall experience. All data is collected in aggregate and cannot be personally identified.
• Functional Cookies: Storing your preferences such as preferred language, time zone, and display settings to enable a more personalised experience.
• Analytics Cookies: We use internal analytics tools to understand platform usage patterns for product improvement purposes. This data is not shared with external advertisers.

You can manage your cookie preferences at any time through your web browser settings. Please note that disabling essential cookies may cause some platform features to not function properly.

7. Your Rights Regarding Personal Data

As a data subject, you hold important rights guaranteed under Malaysia's Personal Data Protection Act 2010, and kiss98 is committed to upholding all of those rights:

To exercise any of the rights above, contact the kiss98 privacy team via Live Chat or email at the address stated in Section 11. kiss98 will respond to all data rights requests within 14 business days.

8. Data Retention and Deletion Period

Kiss98 retains your personal data only for as long as necessary to fulfil the purposes stated in this policy or as required by Malaysian law. Our general data retention guidelines are as follows:

• Active account data: Retained for the duration that your account remains active and in use on the kiss98 platform.
• Financial transaction records: Retained for a minimum of 7 years from the transaction date, in line with Malaysia's taxation and anti-money laundering legal requirements.
• KYC Documents: Retained for 5 years after account closure or as required by the relevant regulatory body.
• Support communication logs: Retained for 2 years for reference and quality assurance purposes.
• Technical data and access logs: Retained for 90 days unless required for an active security investigation.

Once the retention period expires and no legal requirement mandates further retention, kiss98 will securely delete or anonymise your personal data using methods that ensure the data cannot be recovered.

9. Children's Privacy and Protection

The kiss98 platform is strictly for individuals aged 18 and above. kiss98 does not knowingly collect any personal data from individuals under the age of 18.

Should kiss98 discover that we have inadvertently collected personal data from an individual under the age of 18, we will take the following steps immediately:

• Closing the account in question without prior notice
• Deleting all related personal data from our systems
• Freezing all related balances and transactions pending investigation
• Reporting the incident to the relevant authorities if required

10. Amendments to This Privacy Policy

Kiss98 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our privacy practices, new legal requirements, or platform improvements.

When a material change occurs, kiss98 will:

• Updating the "Last Updated" date shown at the top of this document
• Displaying a clear notice on the kiss98 platform homepage
• Sending email notifications to all registered members for significant changes

Continued use of the kiss98 platform after any changes to this Privacy Policy are published will be considered your acceptance of the updated version. We encourage you to review this page periodically to stay informed about how kiss98 protects your privacy.

11. How to Contact Us Regarding Privacy

If you have any questions, concerns, or requests regarding this Privacy Policy or the processing of your personal data by kiss98, please contact us through the following channels:

• Live Chat: Available 24 hours a day, 7 days a week directly on the kiss98 platform
• Privacy Email: [email protected] (responded to within 14 business days)
• Support Telegram: Accessible via the link available after logging in to your kiss98 account

The kiss98 privacy team takes all enquiries seriously and is committed to responding in a transparent and timely manner. We are dedicated to ensuring your privacy rights are always respected and fully protected.